Introduction
Sienna Sky® (“Sienna Sky,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how Sienna Sky collects, uses, and discloses information about you when you visit our website or make purchases from us.
Please read this Privacy Policy carefully to understand our policies and practices regarding your information and how we will treat it. By visiting our website or purchasing our products and services, you agree to the terms of this Privacy Policy. This Privacy Policy may change from time to time so please check back periodically for updates.
We last updated this Privacy Policy on: January 1, 2023
Information We Collect
Information You Provide to Us
We collect information you provide directly to us, such as when you create an account, make a purchase, contact us via email or chat, participate in surveys, contests, or promotions, or otherwise communicate with us. This information may include:
- Contact information such as your name, email address, mailing address, and phone number
- Account information such as your username and password that you set to establish an account with us
- Payment information such as your credit/debit card number, expiration date, CVV code, and billing address when you make a purchase
- Profile information that you provide for your account, such as your birthday, preferences, etc.
- Communications that you send to us, such as questions, comments, feedback, or other information you wish to provide
Information We Collect Automatically
We also automatically collect certain types of information when you visit our website or interact with our emails:
- Log data and device information such as details about how you’ve used our website, IP address, access dates and times, hardware and software information, device information, device event information, unique identifiers, crash data, cookie data, and location data.
- Transaction information including details about payments to and from you and other purchase details of products and services you have purchased from us.
- Usage information such as the pages or content you view, websites you visited before coming to our site, clicks and interactions with our advertisements, and other actions on our website.
- Cookies and other tracking technologies such as pixels, web beacons, local shared objects, and other technologies to collect information about your browsing activities. These are primarily used to:
- Remember your preferences and settings
- Identify you across different devices
- Analyze website usage
- Improve advertising relevance
- Detect security incidents
- Debug issues and improve performance
How We Use Your Information
We use your information for the following purposes:
- Provide, maintain, improve, and develop our website and products/services
- Process and complete your transactions, fulfill orders, and communicate with you about your purchases, orders, accounts, and our services
- Administer rewards, surveys, contests, or other site features
- Contact you about our products or services, new features, promotions, and offers
- Connect you with customer support and respond to your requests
- Carry out marketing activities to keep you informed of our latest offers and promotions
- Conduct analytics to improve our website, products/services, marketing, customer relationships, and experiences
- Prevent fraudulent transactions, monitor against prohibited or illegal activities, and enforce our Terms of Service
- Comply with legal obligations and requirements
- Carry out any other purpose described to you at the time the information was collected
How We Share Your Information
We will not share your personal information with third parties except in the following circumstances:
- With service providers and business partners. We may share your information with service providers and business partners that perform services on our behalf such as payment processors, shipping companies, marketing partners, analytics providers, and others.
- During business transitions. If we go through a business transition such as a merger, acquisition, reorganization, bankruptcy, or sale of some or all of our assets, your information may be part of the assets transferred.
- When required by law. We may disclose your information if required to do so by law or in response to a valid legal request by government authorities or other third parties.
- To protect rights and safety. We may also share your information to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to safety of any person, violations of our Terms of Service or this Privacy Policy, or as evidence in litigation.
Except as described in this Privacy Policy, we will not share your personal information with any third parties without your consent.
Your Choices & Rights
You have certain choices and rights related to how we collect, use and share your information.
- Accessing your information. You can request access to the personal information we hold about you. You can also request corrections, updates, or deletions to this information.
- Modifying your information. You can modify or delete certain account information by logging into your account settings and updating your profile information.
- Deactivating your account. If you no longer wish to use our website or services, you can request that we deactivate your account.
- Opting out of communications. You can opt out of receiving certain promotional communications from us by using the unsubscribe link within each email. You can also contact us to opt out.
- Opting out of tracking. You can set your browser to block cookies and other tracking technologies. Keep in mind that this may affect your ability to use our services.
- Submitting complaints. You can submit complaints about our privacy practices by emailing us or writing to us – please see Contact Information.
- Choices regarding your information. You can limit the collection and use of certain information through browser settings and other tools.
We aim to promptly honor your requests in accordance with applicable law. Note that we may need to retain certain information for recordkeeping and to complete transactions if you began or placed an order prior to requesting a deletion.
Security of Your Information
We take reasonable measures and precautions to protect your information from loss, theft, misuse and unauthorized access, disclosure, alteration and destruction. This includes implementing appropriate safeguards such as encryption, firewalls, intrusion detection and prevention systems, and employee training.
However, no internet-based site or system can be guaranteed to be 100% secure and we cannot guarantee that unauthorized access, hacking, data loss or other breaches will never occur. We urge you to take steps to keep your personal information safe and secure and to log out of your account after use.
Use of Services by Minors
Our website and services are not directed to individuals under the age of eighteen (18), and we do not knowingly collect personal information from individuals under 18. If we learn that we have collected personal information of a child without the consent of the child’s parent or guardian, we will delete it. If you believe we may have collected information from a child, please contact us.
Links to Third Party Sites
Our website and communications may contain links to or from third party websites. If you click on one of these links, you will be directed to that third party’s site. We are not responsible for the privacy practices, data collection, or content of third party sites. You should read the individual privacy policy for each third party site.
International Data Transfers
We are headquartered in the United States and have service providers in other countries, so your personal information may be transferred outside of your state, province, or country to the United States or other locations where privacy laws may not be as protective as your jurisdiction.
By using our services or providing any personal information to us, you explicitly consent to the transfer, processing, usage, sharing and storage of your information, including personal information, in the United States and other countries.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time as our information practices are modified or changed. If we make any material changes, we will notify you by email or by posting a notice on our website prior to the changes taking effect. We encourage you to periodically review this page for the latest information on our privacy practices.
Contact Us
If you have any questions about our Privacy Policy or information practices, please feel free to contact us at [email protected].
